Inquiries and determines location and nature of emergency assistance requests.Processes medical/fire 911 emergency notifications.Dispatchers are responsible for processing emergency and non-emergency calls for assistance received by 911. This position provides excellent benefits, including health insurance, retirement savings programs, wellness discounts and incentives, and many other great benefits such as paid leave time. We are looking for a qualified applicant to fill the position of 911 Dispatcher. Must hold or have the ability to acquire the Basic Dispatcher State Certification.Must obtain Emergency Medical Dispatch Training.Must obtain bi-annual CPR re-certification.Graduation from high school or GED and some experience in clerical or communications work or any equivalent combination of training and experience.Performs other related duties as required.Performs various clerical duties, as necessary.
#Dispatch calls professional#
Ability to develop and maintain professional relationships with employees, supervisors, and representatives from other departments and organizations.Ability to speak clearly and precisely over the telephone and radio. Ability to communicate effectively, both orally and in writing.Facilitates language interpretation between non-English speaking callers and interpreters to provide the assistance needed.Monitors security alarms for businesses, courts, schools, etc.Notifies other agencies needed to assist Police, Fire, and EMS in emergencies.Records transmitted information into CAD, as appropriate. Relays messages and information to emergency response personnel using appropriate radio terminology, while adhering to the applicable Federal Communications Commission (FCC) rules and regulations. Monitors the status and location of field units. Operates radio console to dispatch Police, Fire, EMS, and Animal Control to calls for service.Prioritizes calls for appropriate response. Responds calmly and tactfully to callers on Emergency 911 and non-emergency lines to obtain complete and accurate information for entry into the Computer Aided Dispatch (CAD) system.Operates multi-line telephone system and telecommunication device for the deaf and hearing impaired (TDD) to receive, answer, screen, and process incoming calls for service.
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